At Furniture Land, we strive to provide a seamless delivery and assembly or self pickup experience. Please review our policy below to ensure a smooth process.
Deliveries are scheduled within a range of two dates provided at the time of purchase. Our logistics team will select the optimal delivery date within this window, based on the most efficient routing and coordination with other deliveries scheduled for the same day.
A delivery window of 2 to 3 hours will be communicated to you the day before your delivery. Please note that our schedule is carefully planned down to the minute, and due to this, we do not guarantee a call on the same day of delivery. Customers should not rely on receiving a call on the day of delivery.
It is required for someone over the age of 18 to be present at the delivery address during the scheduled delivery window to receive the order. If no one is available to accept the delivery, and rescheduling is necessary, a new delivery fee may apply.
Our delivery team can wait a maximum of 10 minutes upon arrival. If no one is present within that time frame, the delivery may be canceled and subject to rescheduling and additional charges.
Please ensure the areas where your new furniture will be placed are completely clear and vacant before our team arrives. Our delivery and assembly team cannot move or handle any existing items that were not provided by our company. This includes furniture, décor, electronics, or personal belongings.
As a safety precaution, we kindly ask that all customers stay out of the assembly area and any nearby areas once the building process begins. This helps our team work safely and efficiently without risk of injury or disruption.
Customers choosing to pick up their orders are responsible for the safe transport of their items. Any missing or damaged parts must be reported to our service staff within 48 hours of pickup. All boxes and packaging must be preserved, and the contents must remain intact, unassembled, and unaltered. Furniture that has been assembled, modified, or handled improperly may not be eligible for support.
It is the customer’s responsibility to ensure that all purchased items fit through doorways, staircases, hallways, and into their designated spaces without issue. By accepting delivery and assembly, the customer assumes full responsibility for any risks involved. While our team aims to provide the highest level of service and care, we are not liable for any damage that may occur to walls, doors,fixtures, fans, floors, carpets, décor, electronics, existing furniture, or any other part of the property during delivery or assembly.
Thank you for your cooperation and understanding. These guidelines help us deliver exceptional service to all our customers efficiently.
